Effective September 20, 2026
Refund and Cancellation Policy
This policy separates CarrierSpring service fees from government, partner, subscription, and made-to-order product charges.
1. Before work begins
You may request cancellation and a full refund of the CarrierSpring service fee before we begin document preparation, review, coordination, or filing work for that order.
2. After work begins
Once work begins, any refund is limited to the unearned portion of the CarrierSpring service fee based on work not yet performed. No refund is available for services already completed, documents already prepared and delivered, or filings already submitted, except where required by law or where CarrierSpring charged you in error.
3. Government and third-party fees
Government filing fees, process-agent charges, registered-agent fees, insurance premiums, testing fees, payment-processing charges, shipping, taxes, and other third-party amounts are not CarrierSpring service fees. Once paid or committed to the third party, they are generally nonrefundable and subject to that provider’s rules. A rejected, delayed, withdrawn, or denied filing does not automatically make those fees refundable.
4. Recurring service plans
You may cancel future renewals for a monthly CarrierSpring service plan at any time. Cancellation takes effect for the next billing period and does not normally refund the current period. If a renewal was charged after a timely cancellation request, contact us so we can investigate and correct it.
5. Custom vinyl and merchandise
Custom products are made to order. You may cancel before artwork approval or production begins. After approval or production begins, custom items are not returnable for preference, sizing, or information supplied incorrectly by the customer. Damaged, defective, or materially incorrect items should be reported with photos within 14 days of delivery so the fulfillment provider can evaluate a replacement or refund under its policy.
6. Duplicate or incorrect charges
Verified duplicate charges or billing errors will be refunded to the original payment method. Bank posting times vary.
7. How to request a cancellation or refund
Email support@carrierspring.com or message us through your dashboard with your name, application or order identifier, payment date, and reason for the request. We may ask for information needed to locate and verify the transaction. This policy does not limit rights that cannot be waived under applicable law.